Setting Up Utilities in Highland: PI, Sewer and More

Just moved to Highland or preparing for closing day? Turning on water, getting PI set, and lining up power and gas can feel like a lot when you are juggling a move. You want clear steps, local timelines, and the right contacts so nothing slips. This guide walks you through Highland utilities from pressurized irrigation to sewer, electricity, gas, trash, and internet, with links to the official sources. Let’s dive in.

How Highland utilities work

Highland City provides and bills for culinary water, pressurized irrigation (PI), sewer collection, and most city fees on one monthly statement. You set up your account and schedule water service through the city’s Start Services page. Review details and timing on the city’s Start Services resource.

• City account setup and billing: See Highland’s Start Services page for requirements and scheduling. The first bill can be higher since most services are billed one month ahead, while culinary water is billed in arrears. Start Services
• Sewer service: Highland maintains local sewer lines. Wastewater treatment is handled by Timpanogos Special Service District (TSSD), which has adopted multi-year rate increases for system needs. See TSSD for current context. TSSD collections
• Electricity: Rocky Mountain Power is the provider. Start, stop, or report outages using the official contact channels. Rocky Mountain Power contacts
• Natural gas: Dominion Energy Utah serves Highland. Start service online or by phone via Dominion’s start service portal. Dominion start service
• Trash and recycling: Waste Management handles curbside service. Collection days vary by route, and recycling is every other week. Garbage and recycling
• Internet/TV/phone: Availability is address-specific. Common wired options include Comcast Xfinity and CenturyLink/Lumen, and some addresses may have community fiber options. Always run an address check before choosing a provider. Highland ISP options

Step-by-step setup checklist

1. Gather documents and timing

• Have proof of ownership or a lease ready and contact Highland Utility Billing at least one business day before move-in. A $25 setup fee applies. Owner presence is recommended when water is turned on. Start Services

2. Open your city utility account

• Call Utility Billing to open or transfer your account, confirm consolidated billing, and ask about first-bill proration. Ask whether your property has an active PI connection. Utility Billing: 801-772-4523. Review current rates here: Rates

3. Schedule culinary water turn-on

• Appointments are typically requested before 2 p.m. Monday through Thursday. Plan to be home so city staff can open and verify the meter safely. Start Services

4. Confirm PI connection and prep your sprinkler system

• Check whether your home has PI, whether a PI meter is installed, and that you have a private shutoff valve and filter. Follow the city watering schedule and plan to winterize after the season. Pressurized Irrigation

5. Start electricity and gas

• Electricity: Use Rocky Mountain Power’s start/stop tools or customer service for deposits and meter status. Rocky Mountain Power contacts
• Gas: Start or transfer with Dominion Energy Utah. Dominion start service

6. Arrange trash and recycling

• Check collection day by address, set up can sizes, and note recycling rules. Garbage and recycling

7. Choose internet/TV/phone

• Run an address lookup with your preferred providers to confirm service levels at your home. Highland ISP options

8. Save key contacts

• Highland Public Works: 801-772-4515 (after hours: 801-420-2553)
• Utility Billing: 801-772-4523
• For electric and gas, use the providers’ official contact pages for current phone numbers and outage lines.

Pressurized irrigation basics

PI is Highland’s secondary irrigation water for landscaping. It is non-potable and not safe for drinking or filling pools. The typical PI season runs April 15 through October 15. Even-numbered addresses water Monday, Wednesday, and Friday. Odd-numbered addresses water Tuesday, Thursday, and Saturday. No residential watering on Sundays. Allowed hours usually run from 6 p.m. to 10 a.m. the next day. Always verify the current schedule on the city’s PI page. Pressurized Irrigation

A few important tips help protect your system:

• Install a filter on your private sprinkler system and maintain it. PI is surface water and can carry debris. Pressurized Irrigation
• After PI meters are installed, do not use the city’s shutoff valve. Install a private shutoff downstream of the city box to control your system. Pressurized Irrigation
• Winterize your sprinklers at season’s end to avoid damage. Pressurized Irrigation
• Highland is rolling out PI meters to meet state requirements. Billing may shift from flat charges to metered usage. Check the city’s updates for the latest. PI Metering updates

Sewer service and billing

Highland maintains the local collection system and coordinates with Timpanogos Special Service District for treatment. TSSD has undertaken multi-year rate increases to fund operations and capital projects. If you see adjustments in your sewer line items, they may reflect district-level changes. Review TSSD’s current notices for context. TSSD collections

Electricity and gas

Set up power through Rocky Mountain Power and gas through Dominion Energy Utah. Start service online or by phone, and ask about deposits, credit policies, or any on-site meter work for new construction.

• Start or stop electricity and report outages through Rocky Mountain Power’s customer support. Rocky Mountain Power contacts
• Start or stop gas service with Dominion Energy Utah. Dominion start service

Scam awareness: Utilities warn customers about impostor calls that demand immediate payment. If anything feels off, hang up and call the provider using official numbers. Review Rocky Mountain Power’s current guidance. Scam awareness

Trash and recycling

Waste Management provides curbside service in Highland. Garbage pickup runs Monday through Wednesday depending on your route. Recycling is every other week. Check your address for the correct day, follow cart placement rules, and confirm accepted recyclables. Garbage and recycling

Internet options

Service types and speeds vary by street. Common wired providers include Comcast Xfinity and CenturyLink/Lumen, and some addresses may have community fiber options. Always run an address-level availability check before choosing a plan. Highland ISP options

Safety and seasonal reminders

• Call 811 before you dig. If you plan landscaping or irrigation work, request utility locates first to avoid damage and service outages. Use your providers’ official contact pages for guidance. Rocky Mountain Power contacts
• Verify rates and schedules each season. Municipal rates and PI timing can change. Check the city’s Rates and PI pages for current details. Rates | Pressurized Irrigation

Contacts and resources

• Highland Utility Billing: 801-772-4523
• Highland Public Works: 801-772-4515 (after hours: 801-420-2553)
• Start or transfer city services: Start Services
• Current city rates: Rates
• PI season and watering schedule: Pressurized Irrigation
• Sewer treatment context and updates: TSSD collections
• Electricity: Rocky Mountain Power contacts
• Gas: Dominion start service
• Internet availability: Highland ISP options

If you want a calm, well-managed transition into Highland, we are here to help you plan utility timing alongside closing dates, movers, and keys. For discreet, concierge real estate guidance in Highland and the Wasatch Range, connect with Echelon Luxury Homes.

FAQs

Do I need to be home for my Highland water turn-on?

• The city recommends you be present; schedule before 2 p.m. Monday through Thursday for an appointment. Start Services

Is Highland’s PI water safe to drink or for pools?

• No. PI is non-potable irrigation water; use it only for landscaping and install a filter on your system. Pressurized Irrigation

Do I pay for PI year-round in Highland?

• Highland currently charges a base PI fee year-round, and metered billing may evolve as PI meters roll out. Check city updates. PI Metering updates

Why did my sewer charge increase on my bill?

• Treatment fees are set by TSSD and have seen multi-year increases to fund plant needs; review TSSD’s notices for current context. TSSD collections

How fast can I start electric or gas service in Highland?

• Many start/stop requests are processed quickly, but timing depends on active meters and any on-site work; use each provider’s start service tools or customer support. Rocky Mountain Power contacts | Dominion start service